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Popular questions
You can cancel your visa application and request a refund directly through your account. The refund will go back to your original payment method and may take up to 5 business days. Log in to your account now to start the cancellation process.
You cannot cancel the application or get a refund once the visa has been issued. Refunds are only possible if you request cancellation before we send the documents. If you have further questions, reach out to our support team.
Yes, we received your documents. We are currently processing your application. You will receive the eVisa by email once the Immigration Office approves it.
In order to process your application, please provide a copy of your passport (clear, color, showing all four corners of the page with data) and a photo (on a neutral background, face facing forward, without glasses). Documents can be sent in response to this message.
You will receive your visa once the application is approved. The Immigration Office will notify you of any updates. Check your email for the eVisa once it's approved.
Your visa application is still under review, and we haven't received a timeframe from the Immigration Office. Visas often get issued closer to your travel date. If you don’t receive your eVisa before your trip, you can get a visa upon arrival. Just keep your proof of payment, and we’ll refund the fee for the on-site visa.
Yes, you can correct mistakes in your application data, such as travel dates or names. We will process your application with the updated information. Submit the corrected details to us as soon as possible.
Your application shows as unpaid because we haven't received your payment confirmation. Send us the confirmation so our finance team can verify the transaction.
If you can't make a payment on the site, try using this direct link: [link]. After completing the payment, let us know so we can confirm it with our finance department.
You may encounter an error after clicking 'Send' due to a temporary technical issue. To move forward, email us the required documents, including a copy of your passport and a photo. We’ll process your application manually.
Questions about our service
Refunds, cancellations, payments, status updates and more
Questions about your destination
Country-specific requirements, documents and processing times
Still need help?
Our expert team is available to assist with your application.
Support by phone — Monday to Friday 8am to 4pm (GMT+1)
☑ At eVisa Express, we specialize in helping travelers with their online visa applications for various countries around the world. Our focus is on providing expert assistance and guidance to facilitate travel experience.
Please note that we are a private company and are not affiliated with any government agency or law firm. As such, we do not offer legal advice.
If you prefer, you can apply for a visa directly through the official government website.
Refund Policy
Refund eligibility depends on the status of your application at the time of the request.
Pre-Processing (100% Refund)
Applies when your application has not yet been started by our team (status: waiting to be assigned, or unpaid).
- Government Fee: 100% refundable
- Processing Fee: 100% refundable
Work-in-Progress (Partial Refund)
Applies when your application is In Progress or requires Action (e.g., correcting a photo or data).
- Government Fee: 100% refundable
- Processing Fee: 25% refundable
This partial refund covers the manual review and validation work already completed. A −€15 deduction applies to the processing fee.
Under Review by the Gov (No Refund)
Once your application has been submitted to the government, the service is considered fully delivered and is non-refundable — regardless of the outcome.
Check if you can get a refund
Enter your application details and we will check your current status.
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Still need help?
Fill out our contact form, and our support team will get back to you as soon as possible.
We’re available Monday to Friday, 8:00 AM–4:00 PM (GMT+1).
☑ At eVisa Express, we specialize in helping travelers with their online visa applications for various countries around the world. Our focus is on providing expert assistance and guidance to facilitate travel experience.
Please note that we are a private company and are not affiliated with any government agency or law firm. As such, we do not offer legal advice.
If you prefer, you can apply for a visa directly through the official government website.
Visa Requirements by Country
Select a destination to see requirements, documents and processing times.
☑ At eVisa Express, we specialize in helping travelers with their online visa applications for various countries around the world. Our focus is on providing expert assistance and guidance to facilitate travel experience.
Please note that we are a private company and are not affiliated with any government agency or law firm. As such, we do not offer legal advice.
If you prefer, you can apply for a visa directly through the official government website.
General policies
These apply to all destinations unless stated otherwise.
Still need help?
Fill out our contact form, and our support team will get back to you as soon as possible.
We’re available Monday to Friday, 8:00 AM–4:00 PM (GMT+1).
☑ At eVisa Express, we specialize in helping travelers with their online visa applications for various countries around the world. Our focus is on providing expert assistance and guidance to facilitate travel experience.
Please note that we are a private company and are not affiliated with any government agency or law firm. As such, we do not offer legal advice.
If you prefer, you can apply for a visa directly through the official government website.
Contact Support
We typically respond within 1-2 business days.
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