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Popular questions
Processing time depends on the destination and the Immigration Office. Most applications are processed within the standard timeframe shown during checkout. Delays may occur due to:
  • additional document requirements
  • government system issues
  • high application volumes
Once submitted, the decision is made by the Immigration Office and cannot be expedited unless an express option was selected.
Your application goes through:
  1. Verification of your data and documents
  2. Submission to the Immigration Office
  3. Processing by the authorities
You will receive your visa by email once it is approved. If you cannot find it in your inbox, please check your Spam/Junk folder, as emails may occasionally be filtered there.
Only if an express option was selected during checkout. Otherwise, timelines cannot be changed.
Required documents depend on the destination and visa type. Typically, you may need:
  • a valid passport
  • a passport-style photo
  • supporting documents (if required by authorities)
Exact requirements are shown during the application process.
If your documents were received correctly, they are attached to your application. If anything is missing or unclear, you will be contacted by email.
You can check your status at any time using our or by logging into your account.

If your status shows "Waiting to assign", please contact support@evisa.express.
Once approved, your visa is sent by email. If you cannot find it:
  • check your Spam/Junk folder
  • ensure your email address was entered correctly
If needed, contact support to resend the document.
This may happen if the payment was not fully processed or confirmed. Please wait a few minutes and refresh the page, and double-check if you have not submitted more than one visa application.

If the issue persists, contact the support team with payment confirmation from your bank.
If a payment error appears, try:
  • using a different browser or device
  • using another payment method
If the issue continues, you may be provided with a secure payment link.
This may be caused by a temporary technical issue or missing required data. Please:
  • ensure all fields marked in red are completed
  • review all fields
  • refresh the page and try again
If the problem persists, contact the support team.
If your application has not yet been submitted to the Immigration Office, it can be cancelled. A refund may be issued minus a €30 transaction fee.
No. Once the application has been submitted or approved, cancellation and refund are not possible, as the service has already been provided. Government fees are non-refundable, and the visa submission process is irreversible once sent to the Immigration Office.
Our fees include:
  • professional application review
  • error reduction
  • submission handling
  • customer support
Government fees are included or charged separately depending on the destination.
No. All visa decisions are made solely by the Immigration Office. We ensure your application is correctly prepared and submitted.
If your visa is rejected, the decision is made by the Immigration Office. As the service has already been provided, fees are non-refundable. You should contact the nearest embassy or consulate of the destination country to apply for a traditional visa.
Yes. You can submit a new application, ensuring that all information and documents meet the requirements. Note that some destinations do not allow reapplication. Our approval rate is 99%, provided that all information and documents are correct and complete.
In most cases, it is recommended to carry a printed copy of your visa when traveling, even if it is electronically linked to your passport.
Processing is ongoing with the Immigration Office. Timelines cannot be changed unless express was selected. You can check the current status at any time using our or in your customer account.
Yes, you can correct mistakes such as travel dates or names if your application has not yet entered processing. Please send the corrected details by email as soon as possible.

If the status of your application is already "processing", changes are no longer possible.

Still need help?

Our expert team is available to assist with your application.

Fill out our contact form and we'll get back to you as soon as possible.

EN English: +44 20 8089 4595
DE Deutsch: +49 302 099 306 11
PL English EU / Polski (PL): +48 32 431 00 11
Support by phone — Monday to Friday 8am to 4pm (GMT+1)

☑ At eVisa Express, we specialize in helping travelers with their online visa applications for various countries around the world. Our focus is on providing expert assistance and guidance to facilitate travel experience.

Please note that we are a private company and are not affiliated with any government agency or law firm. As such, we do not offer legal advice.

If you prefer, you can apply for a visa directly through the official government website.